You are the manager of a private swimming club. A member has written saying that she lost a contact lens (value $75) in your pool, and she wants you to pay for a replacement. The contract that all members sign explicitly states that the management is not responsible for loss of personal possessions. Write an adjustment letter denying the request. Invent any reasonable details.

Look for "Good News" and "Bad News"  examples of adjustment letters in pages 350 and 351 in Markel's Technical Communication. 8th Edition.